Trulli Learning Lab
The Science of Better Training
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Live product Q&A — grounded in AAC and Wrench docs.
Customer says "I'd rather just save the money in an account for repairs" — rebut it.
They say their 2023 Tundra is bulletproof, doesn't need a Vehicle Service Contract. Rebut with real repair anchors.
Rebuttal for "I have GAP through my insurance already."
Customer is on an EV with 40% depreciation in 18 months — how do I stack GAP + Tire & Wheel?
They said "the dealer offered me this cheaper" — how do I respond without bashing them?
Rebuttal for "I'll just trade the car if something big breaks."
